Return of Ashes

Honouring your pet’s memory in a way that feels right to you

About This Service

The return of your pet’s ashes is a quiet, important moment. We plan this handover with the same care as every step before it—clear communication, gentle timing and complete respect for your wishes. You may prefer an elegant urn for home, a biodegradable option for burial, or a simple temporary container while you decide. Whatever you choose, we’ll make sure the ashes are prepared and presented with care.

We offer hand delivery to your home or a discreet collection from our facility. If you’re travelling or have a busy schedule, we can coordinate with a trusted family member or your veterinarian for convenience.

What to Expect: Our Process

Our team remains available afterward if you have questions about care, scattering or memorial options.

Options and Guidance

Choose from wood, ceramic or biodegradable urns with tasteful finishes and optional engraving. Many families prefer to keep the urn in a quiet corner of the home or on a shelf alongside a photo and collar. If scattering feels more appropriate, we can provide tips for a meaningful moment at sunrise or sunset, and how to involve children in a gentle way if you wish.

We can also create a simple keepsake—such as a paw print or small token—so there is still a physical memento after scattering.

Ready to Arrange a Return?

Contact us to discuss urn options or arrange a scattering ceremony.

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Availability and Coverage

Hand delivery is available across Camps Bay, Clifton, Bantry Bay, Fresnaye, Constantia, Bishopscourt, Rondebosch, Newlands, Tokai and Kirstenhof. If you prefer a quiet collection, we’ll arrange a time that suits your day.

Frequently Asked Questions

Can you deliver if I’m not at home?

We can coordinate with a family member, concierge or trusted neighbour. Alternatively, we can deliver to your veterinarian for collection at your convenience.

What if I’m not ready to choose an urn?

We can return the ashes in a temporary container and help you select an urn later. There is no pressure to decide immediately.

Do you offer guidance for scattering?

Yes. We provide simple, respectful suggestions and practical tips to make the moment meaningful and calm for everyone involved.

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